Use the following guide to determine the appropriate level of service required at your facility and use the links on the left to move to the detailed description of each level of service.

To request service call 800-253-7064 or submit a service request online. Our Canadian customers can use the toll free number above for immediate service.

In addition to the standardized levels of service below, we offer custom-designed, validated computerized documentation packages for specific licensing and accreditation requirements.
For more information on how we can customize an package for your facility call 800-253-7064 for immediate service in the US or Canada.

To learn more about our SOP's please submit a QAP Request online or call 800-253-7064 to contact our Quality Assurance Director.

1. Pipette Identification:

Calibration reports are indexed by the serial number of the pipette, manufacturer, and size. The next recommended service date is based on a semi-annual maintenance schedule, unless otherwise specified by the client.

• Complete Disassembly (as applicable), Inspection and Cleaning Instrument
• Replacement of wet or dry Seal and O-Ring.
• Calibration of Instrument to Calibrate, Inc.'s SOP - QAP 125 - Level 1
• Specifications or to a SOP Addendum developed to meet your unique calibration
  needs.
• Sticker Affixed to Pipette with Date of Service and Service Provider
• Toll Free Service Center Telephone Number
• All Measuring and Test Equipment used for Calibration is traceable to the SI (Système International d'unités) through N.I.S.T. (Copies of Measurement and Test Equipment Calibration Certificates are Available Upon Request)
• Accuracy Verification Shall Consist of Three Readings at Three Different Volumes
  that Cover the Range of the Instrument.

1. Pipette Identification:

Calibration reports are indexed by the serial number of the pipette, manufacturer, and
size. The next recommended service date is based on a semi-annual maintenance
schedule, unless otherwise specified by the client.

• Complete Disassembly (as applicable), Inspection and Cleaning Instrument
• Replacement of wet or dry Seal and O-Ring.
• Calibration of Instrument to Calibrate, Inc.'s SOP - QAP 125 - Level 2
  Specifications, or if required, to that of an SOP Addendum developed to meet your
  unique needs.
• Sticker Affixed to Pipette with Date of Service and Service Provider
• Toll Free Service Center Telephone Number
• All Measuring and Test Equipment used for Calibration is traceable to the SI (Système International d'unités) through N.I.S.T. (Copies of Measurement and Test Equipment Calibration Certificates are Available Upon Request)
• Accuracy Verification Shall Consist of Three Readings at Three Different Volumes
  That Cover The Range Of The Instrument.

3. Quality Assurance Certificate:

Level 2 service provides a Quality Assurance Certificate, (reference SOP QAP 125-2,
Attachment A-2), for each group of pipettes provided by the end user.

Calibration reports are indexed not only by the serial number of the pipette, but also by
any additional identification codes (such as property tag numbers) or identifying
markings found on the pipettes (such as initials or lab name). The next recommended
service date is based on a semi-annual maintenance schedule, unless otherwise
specified by the client.

• Complete Disassembly (as applicable), Inspection and Cleaning Instrument
• Replacement of wet or dry Seal and O-Ring.
• Sticker Affixed to Pipette with Date of Service and Service Provider. An optional
  sticker is available at the level which provides the serial number of the instrument,
  technician's initials, date of calibration, and next calibration due by month, day and
  year.
• Calibration of Instrument to Calibrate, Inc.'s SOP - QAP 125 - Level 3
  Specifications, or if required, to that of an SOP Addendum developed to meet your
  unique needs.
• Toll Free Service Center Telephone Number
• All Measuring and Test Equipment Used for Calibration is is traceable to the SI (Système International d'unités) through NIST (Copies Of Measurement and Test Equipment Calibration Certificates are Available Upon Request)
• Accuracy Verification Shall Consist of up to Five Readings at Three Different
  Volumes That Cover the Range of the Instrument.

Calibrate, Inc. provides the Level 3 customer with a computer generated data sheet, entitled Calibration Certificate. This certificate provides valuable information concerning the pipette, including serial number, size, manufacturer, cost center, and location; the environmental conditions; and the N.I.S.T. traceability information concerning the Calibrate, Inc. Measuring and Test Equipment used in the calibration of the pipette. All Measurement and Test Equipment is traceable to the SI (Système International d'unités) through NIST. Detailed Post Calibration Data is provided for each pipette serviced.

Reference SOP QAP 125-3 Sample Level 3 Certificate

Calibration reports are indexed not only by the serial number of the pipette, but also by
any additional identification codes (such as property tag numbers) or identifying
markings found on the pipettes (such as initials or lab name). The next recommended
service date is based on a semi-annual maintenance schedule, unless otherwise
specified by the client.

• "As Found" data collected prior to Inspection, Cleaning and Disassembly of the instrument.
• Complete Disassembly (as applicable), Inspection and Cleaning of the Instrument.
• Replacement of wet or dry Seal and O-Ring.
• Calibration of Instrument to Calibrate, Inc.'s SOP - QAP 125 - Level 4 Specifications, or if required, to that of an SOP Addendum developed to meet your unique needs.
• Sticker Affixed to Pipette with Date of Service, Service Provider, the Serial Number of the Instrument, Technician's Initials, and Next Calibration Due by Month, Day and Year.
• Optional Out of Service Report prepared for each instrument that cannot be repaired or is taken out of service.
• Toll Free Service Center Telephone Number
• All Measuring and Test Equipment Used for Calibration is is traceable to the SI (Système International d'unités) through NIST (Copies Of Measurement and Test Equipment Calibration Certificates are Available Upon Request)
• Accuracy Verification shall consist of three readings at the high and low volumes that cover the range of the instrument for "As Found" Data and five readings at three different volumes that cover the range of the instrument for "Corrected To" Data. Reference Calibrate, Inc. SOP QAP 124-4, Enclosure C-6 and C-7.

Calibrate, Inc. provides the Level 4 customer with a computer generated data sheet, entitled Calibration Certificate. This certificate provides valuable information concerning the pipette, including serial number, size, manufacturer, cost center, and location; the environmental conditions; and the N.I.S.T. traceability information concerning the Calibrate, Inc. Measuring and Test Equipment used in the calibration of the pipette. All Measurement and Test Equipment is traceable to the SI (Système International d'unités) through NIST. Detailed As Found and As Left data is provided for each pipette serviced.

Reference SOP QAP 125-4. Sample Level 4 Certificate

If an instrument fails the "As-Found" data check, the failure is noted on the Data Sheet
for that pipette, under Pre-Calibration Data. In addition, Calibrate, Inc. Representatives
notify the end user of the failure through personal contact in person or via the phone.
If a pipette cannot be repaired and/or fails to meet the required tolerances, the
instrument is tagged as failed or out of service. The end user must determine the
disposition of the instrument. As part of the Level 4 Service, Calibrate, Inc. will complete
an Out of Service report for each pipette that fails or cannot be repaired, for a small
additional fee.